At Namam.co, every product is carefully handcrafted and goes through multiple quality checks before dispatch. Since our products are stainless steel jewellery and personal-use items, we follow a clear and fair return/replacement policy. We request customers to check their orders properly as soon as it is delivered.

No Refund Policy

Namam.co does not offer monetary refunds once an order has been delivered.

In approved cases, we may offer one of the following:

1. Replacement of the same product

2. Exchange with another product

3. Store credit for future purchase

Store credit, if issued, will have no expiry date and can be used for a future purchase on our website.

Eligible Cases for Replacement or Exchange

A replacement or exchange request may be accepted only in the following cases:

1. Wrong product delivered

2. Product received in damaged condition

3. Product has a clear manufacturing defect

To raise a request, the customer must contact us within 48 hours of delivery.

Please email us at info@namam.co with:

1. Order number

2. Delivery address

3. Clear photos/videos of the product

4. Unboxing video, wherever applicable

5. Reason for the request

All requests are subject to inspection and approval by the Namam.co team.

Inspection Window

1. Any wrong product, damaged product, or manufacturing defect claim must be reported within 48 hours of delivery.

2. Requests raised after 48 hours may not be accepted for wrong item, damage, or defect claims.

3. No return, exchange, replacement, or store credit request will be accepted after 7 days from the delivery date.

4. After 7 days from delivery, the order will be considered closed from our side.

Requests After Return / Replacement Window

Once the return/replacement window has passed, the order will not be eligible for return, refund, replacement, exchange, or store credit.

This applies to all requests raised after the policy window, including orders delivered 15 days, 30 days, 60 days, or more before the request date.

Since Namam.co products are stainless steel jewellery and personal-use items, we cannot accept products back after the usage/inspection window has passed.

After delivery and usage, the product may be affected by wearing, pulling, sweat, perfume, water, chemicals, storage, rough handling, accidental damage, or normal wear and tear. These conditions cannot be verified by us after the policy window is over.

However, as a customer support gesture, we may check whether paid refixing, re-stringing, or repair support is possible, depending on the product condition, design feasibility, and material availability.

Paid repair or refixing support does not mean the order is eligible for return, refund, replacement, exchange, or store credit.

Condition of Returned Product

If a return, exchange, replacement, or store credit request is approved, the product must be:

Unused

Unworn

Unwashed

In original condition

In original packaging

Sent with all accessories, tags, pouches, boxes, or inserts received with the order

If the returned product is found used, damaged due to handling, altered, missing original packaging, or not matching the approved claim, the request may be rejected.

Non-Eligible Cases

Return, refund, replacement, exchange, or store credit will not be accepted in the following cases:

1. Customer does not like the product after delivery

2. Customer changed their mind

3. Product has been used or worn

4. Product was damaged due to pulling, mishandling, water, perfume, sweat, chemicals, or accidental damage

5. Request is raised after the policy window

6. Product is not in original condition

7. Product is customized, resized, altered, or specially made

8. Product is damaged due to normal wear and tear

9. Customer claims energy, effect, or personal suitability after using the product

 

Customized Orders

1. Customized, personalized, resized, specially made, or made-on-request products are final sale.

2. No return, exchange, refund, replacement, or store credit is available for customized orders.

3. The only exception is if the wrong product was shipped by Namam.co.

4. Full payment is required before processing customized orders.

 

Reverse Pickup

1. If a replacement, exchange, or store credit request is approved, we may arrange reverse pickup where courier service is available.

2. Reverse pickup usually takes 2–4 business days to be arranged.

3. If reverse pickup is not available at the customer’s location, the customer may be requested to self-ship the product to our address.

4. The product must be packed safely to avoid any damage during transit.

 

Replacement / Exchange Timeline

1. Once the returned product is received and inspected, the approved replacement, exchange, or store credit will be processed.

2. The full process, from reverse pickup to final resolution, may take up to 15 business days.

 

Store Credit

1. In approved cases, store credit may be issued instead of a replacement or exchange.

Store credit:

Has no expiry date Can be used for a future purchase on our website

Cannot be converted into cash

Cannot be transferred to another customer unless approved by Namam.co

Care, Refixing & Repair Support After the return/replacement window is closed, customers may still contact us for care support.

We may offer paid support for:

Re-stringing

Refixing

Minor repair

Product care support

This support is chargeable and depends on product condition, design feasibility, and material availability.

Repair, refixing, or care support is not a return, refund, replacement, exchange, or warranty claim.

Shipping charges, repair charges, material charges, or handling charges may apply.

 

Contact Us

For any return, replacement, exchange, store credit, or care support request, please contact:

info@namam.co

Please include your order number and clear photos/videos so our team can assist you quickly.